Terms of Service
Axe Payments Limited
Last Updated: May 11, 2026
These Terms of Service ("Terms") govern your access to and use of the services provided by Axe Payments Limited ("Axe", "we", "us", or "our"), a company incorporated in Ireland. By subscribing to or using our services, you ("Subscriber" or "you") agree to be bound by these Terms.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
Table of Contents
1. Services
Axe provides AI-powered voice agent software that automates telephone-based communications for businesses. The platform enables customers to deploy intelligent voice agents across a range of inbound and outbound call workflows.
The specific services, workflows, configuration scope, and any applicable usage limits provided to you are set out in your Order Form or subscription agreement ("Order Form"). In the event of any conflict between these Terms and the Order Form, the Order Form shall take precedence in respect of the specific services described therein.
2. Subscription and Term
Your subscription commences on the date your account is activated or as otherwise specified in your Order Form ("Effective Date"). The subscription term, billing frequency, and any minimum commitment period are as set out in your Order Form. Unless otherwise stated in the Order Form, subscriptions renew automatically at the end of each billing period until terminated in accordance with these Terms.
Termination by either party: Either party may terminate the subscription at any time by providing written notice in accordance with the notice period specified in the Order Form.
Immediate termination: Either party may terminate immediately upon written notice if the other party: (a) commits a material breach of these Terms and fails to remedy it within 30 days of written notice, or (b) becomes insolvent, enters administration, or is subject to analogous insolvency proceedings.
Upon termination, your right to access and use the services will cease at the end of the notice period. Axe will provide reasonable assistance to facilitate the export of your data for a period of 30 days following termination.
3. Fees and Payment
Fees for the services are set out at the time of subscription. Current pricing includes a monthly subscription fee covering an included allocation of call minutes, with additional usage billed per minute beyond that allocation. Details of applicable fees will be confirmed in your order.
Invoices are issued monthly in advance. Payment is due within 14 days of the invoice date. Axe reserves the right to suspend access to the services if payment is not received by the due date, following written notice.
All fees are exclusive of VAT or other applicable taxes, which will be added where required by law. Fees are denominated in Euros unless otherwise agreed.
4. Acceptable Use
You agree to use the services only for lawful business purposes and in accordance with these Terms. You must not:
- use the services to make calls that are unsolicited, harassing, or in violation of applicable telecommunications laws
- attempt to reverse engineer, copy, or create derivative works of the Axe platform
- use the services in any way that could damage, disable, or impair Axe's infrastructure or services to other customers
- share access credentials or resell access to the services without Axe's prior written consent
Axe reserves the right to suspend or terminate your access if we reasonably believe you are in breach of this section.
5. Intellectual Property
All intellectual property rights in the Axe platform, software, models, and documentation are and remain the sole property of Axe Payments Limited. Nothing in these Terms transfers any ownership of intellectual property to you.
Subject to your compliance with these Terms and timely payment of fees, Axe grants you a non-exclusive, non-transferable, revocable licence to access and use the services solely for your internal business purposes during the subscription term.
You retain ownership of any data you provide to Axe in connection with the services. You grant Axe a limited licence to process that data solely for the purpose of providing the services.
6. Data Processing and Privacy
Where Axe processes personal data on your behalf in connection with the services, it does so as a data processor acting on your instruction, in accordance with the General Data Protection Regulation (GDPR) and applicable Irish data protection law.
Our Data Processing Agreement, which forms part of these Terms, sets out the obligations and rights of both parties with respect to the processing of personal data. The DPA is available at https://www.joinaxe.ai/dpa
How Axe collects and uses personal data in connection with its own business operations is described in our Privacy Policy at https://www.joinaxe.ai/privacy
7. Confidentiality
Each party agrees to keep confidential any non-public, proprietary, or sensitive information disclosed by the other party in connection with the services ("Confidential Information"), and to use such information only for the purposes of performing obligations or exercising rights under these Terms.
Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party at the time of disclosure; (c) is independently developed by the receiving party; or (d) is required to be disclosed by law or court order, provided the disclosing party is given reasonable prior notice where permitted.
These confidentiality obligations survive termination of the subscription for a period of 36 months.
8. Limitation of Liability
To the fullest extent permitted by applicable law, Axe's total aggregate liability to you for any claims arising under or in connection with these Terms — whether in contract, tort, or otherwise — shall not exceed the total fees paid by you to Axe in the three months immediately preceding the event giving rise to the claim.
Axe shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, even if advised of the possibility of such damages.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
9. Warranties and Disclaimers
Axe warrants that it will provide the services with reasonable skill and care and materially in accordance with any documentation provided.
Except as expressly stated in these Terms, the services are provided "as is" and Axe makes no representations or warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Axe does not warrant that the services will be uninterrupted, error-free, or free from security vulnerabilities, though we will take reasonable steps to minimise disruption and address issues promptly.
10. Changes to These Terms
Axe reserves the right to update these Terms from time to time. Where changes are material, we will provide at least 30 days' notice by email or by posting a notice within the platform. Your continued use of the services after the notice period constitutes acceptance of the updated Terms.
If you do not agree to the updated Terms, you may terminate your subscription in accordance with Section 2 before the changes take effect.
11. Force Majeure
Neither party shall be liable for any delay or failure to perform its obligations under these Terms to the extent that such delay or failure is caused by circumstances beyond that party's reasonable control (a "Force Majeure Event"). Force Majeure Events include, without limitation: acts of God, natural disasters, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, government action or regulation, power outages, and failures or disruptions of third-party infrastructure, telecommunications networks, or internet services (including failures by third-party platform or API providers on which the services depend).
The party affected by a Force Majeure Event must: (a) notify the other party promptly in writing, describing the event and its expected duration; (b) use reasonable endeavours to mitigate the effects of the event and resume performance as soon as practicable; and (c) keep the other party regularly updated on the status of the event.
If a Force Majeure Event continues for a period of 30 or more consecutive days, either party may terminate the subscription without liability by giving written notice to the other party. For the avoidance of doubt, a Force Majeure Event does not excuse the Subscriber's obligation to pay fees for services already rendered prior to the onset of the event.
12. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of Ireland. Both parties irrevocably submit to the exclusive jurisdiction of the courts of Ireland for the resolution of any dispute arising out of or in connection with these Terms.
13. Contact
If you have any questions about these Terms, please contact us at:
Axe Payments LimitedDublin, Ireland
legal@joinaxe.ai
https://www.joinaxe.ai